Contact Us: Get in Touch with Kiwi Stakes NZ

General Enquiries

For general questions, feedback on our content, suggestions for casinos we should review, or anything else that does not fit the categories below, please email our main contact address. This inbox is monitored daily by our editorial team, and your message will be directed to the most appropriate team member based on its content.

When emailing us with a general enquiry, please include as much detail as possible so we can provide a thorough and helpful response. If your question relates to a specific casino review or guide, mentioning the page title or URL will help us locate the relevant content quickly. We respond to all general enquiries in the order they are received, and we do our best to provide a substantive reply rather than a generic acknowledgement.

Common general enquiries we receive include questions about how we select casinos for testing, requests for our opinion on a particular operator, feedback about the user experience on our website, and suggestions for new topics we should cover. We welcome all of these and more. No question is too small or too niche for us to address.

Partnership & Advertising Enquiries

If you are a casino operator, affiliate manager, game provider, payment processor, or other industry professional interested in working with Kiwi Stakes NZ, we welcome your enquiry. We are always open to discussing new partnerships that align with our editorial standards and provide genuine value to New Zealand players.

Please note that all partnership arrangements are subject to our editorial independence policy. We do not offer guaranteed review scores, paid rankings, or editorial control to any partner. Casinos must meet our minimum quality standards before we will consider listing them on our site, regardless of the commercial terms offered. You can learn more about our review standards on our How We Rate Casinos page.

When reaching out about a potential partnership, please include your company name, the nature of the partnership you are proposing, and any relevant details about the product or service you would like us to consider. This helps our partnerships team evaluate your enquiry and respond with the most relevant information.

Press & Media

Journalists, bloggers, content creators, and media professionals are welcome to contact us for comment, data, or expert insight on topics related to online gambling in New Zealand. Our team has deep expertise in NZ casino regulation, payout speed trends, player safety practices, and the evolving legal landscape under the Online Casino Gambling Act 2026.

We are available for interviews, written commentary, background briefings, and data requests. Our team members have been cited in gambling industry publications and are comfortable providing expert analysis for both trade and mainstream media. If you are working to a deadline, please indicate this in your email and we will prioritise your request accordingly.

We are particularly happy to contribute to coverage around responsible gambling awareness, the impact of new NZ gambling legislation on players, and consumer protection in the online casino space. These are topics we are passionate about, and we believe informed media coverage plays an important role in player safety.

Casino Complaints

If you have experienced a problem with an online casino that we have reviewed or recommended on Kiwi Stakes NZ, we want to know about it. While we are not a dispute resolution service and cannot intervene directly in disputes between players and operators, we take player complaints seriously because they inform the accuracy of our reviews and ratings.

Please use the subject line "Casino Complaint: [Casino Name]" so we can route your message to the right reviewer. When describing your issue, please include the following details where possible:

• The name of the casino and your approximate registration date
• A clear description of the problem you experienced
• Any relevant screenshots, transaction IDs, or reference numbers
• Details of any communication you have already had with the casino's support team
• The outcome you are seeking or expecting

We review all casino complaints carefully. If we identify a pattern of similar complaints about a particular operator, this will be reflected in our review score and may result in a warning being added to the casino's listing. In some cases, persistent or serious issues have led us to remove a casino from our recommendations entirely. Your feedback is one of the most valuable tools we have for keeping our reviews accurate and up to date.

If your complaint involves potential fraud, withheld funds, or a licensing violation, we strongly recommend also contacting the casino's licensing authority directly. We can advise on how to do this if you are unsure where to start.

Responsible Gambling Concerns

If you or someone you know is struggling with gambling, please know that help is available. While the Kiwi Stakes NZ team is not qualified to provide counselling or clinical support, we can point you toward the right resources, and we take responsible gambling enquiries with the utmost seriousness.

If you have concerns about how a casino listed on our site handles responsible gambling, for example if they are failing to honour self-exclusion requests, not offering adequate deposit limit tools, or targeting marketing at vulnerable players, please let us know at [email protected] with the subject line "Responsible Gambling Concern". We evaluate every casino's responsible gambling tools as part of our review process, and reports from players help us hold operators accountable.

For comprehensive information about recognising problem gambling, setting limits, and accessing support services, please visit our Responsible Gambling page. It includes self-assessment questionnaires, details on self-exclusion programmes available to NZ players, and links to organisations that provide free professional help.

Report an Error

Accuracy is the foundation of everything we do at Kiwi Stakes NZ. Despite our best efforts, errors can occasionally appear in our content, whether due to casinos changing their terms, outdated bonus information, broken links, or simple human mistakes. If you have spotted something on our site that appears to be incorrect, outdated, or misleading, we want to hear about it so we can fix it promptly.

Please use the subject line "Error Report: [Page Title or URL]" and include the following information:

• The URL or title of the page containing the error
• A description of the error or the information you believe to be incorrect
• The correct information, if you know it, along with any supporting evidence or source

We investigate all error reports within 24 hours and issue corrections as quickly as possible. If a correction results in a material change to a casino's rating or ranking, we will note the update at the top of the affected review. We are grateful to every reader who takes the time to help us maintain the accuracy of our content. Crowd-sourced fact-checking from our readership is one of the most effective quality control mechanisms we have, and we genuinely appreciate the effort.

Response Times

48-Hour Response Commitment

We aim to respond to all enquiries within 48 hours during business days (Monday to Friday, New Zealand time). Most emails receive a reply within 24 hours, but during periods of high volume, such as when a major regulatory update drops or we publish a large batch of new reviews, responses may take the full 48 hours.

For urgent matters, particularly casino complaints involving potential fraud or responsible gambling concerns that require immediate attention, please mark your email as urgent and include "URGENT" in the subject line. We prioritise these messages and will do our best to respond within a few hours during business hours.

If you have not received a response within 48 business hours, please check your spam or junk folder before following up. Our replies occasionally get filtered by aggressive email providers. If your original message did bounce or get lost, simply resend it and we will pick it up.

Please note that we are a small team and cannot provide real-time live chat support. However, we believe a thoughtful, detailed email response is more useful to our readers than a rushed live chat exchange. We would rather take the time to give you a thorough and accurate answer than fire off a quick reply that does not fully address your question.

Frequently Asked Questions

Before emailing us, you may find the answer to your question below. These are the most common enquiries we receive from readers.